FAQ - Frequently Asked Questions
What is a food gifting hamper
A food gifting hamper is a carefully curated selection of gourmet food items and beverages, often packaged in an attractive gift basket or box, designed to be given as a gift for various occasions.
What occasions are suitable for sending food gift hampers
Food gift hampers are perfect for birthdays, anniversaries, holidays, weddings, corporate events, and any other special occasion where you want to send a thoughtful and delicious gift.
Can I customise the contents of a hamper?
Yes, many of our hampers are customisable. You can choose specific products or create a personalised hamper with your preferred items.
Do you offer vegan or gluten-free options
Yes, we offer a variety of dietary options, including vegan and gluten-free hampers. You can filter our products accordingly on our website.
How do I place an order
You can easily place an order on our website by selecting the hamper you like, adding it to your cart, and proceeding to checkout. You can also call our customer service for assistance on 01205 631144.
Can I include a personalised message with my gift hamper
Yes, you can include a personalised message when placing your order. We will include a card with your message in the hamper.
What payment options do you accept
We accept various payment methods, including credit cards, debit cards, Google Pay, Apply Pay, PayPal, ShopPay and other secure online payment options.
How are the hampers packaged for shipping?
Our hampers are carefully packaged to ensure that the contents arrive in perfect condition. They are often placed in sturdy gift boxes or baskets and cushioned with protective materials.
Do you offer international shipping
We can offer international shipping on certain items. Please call us to discuss your requirements with a member of our team on 01205 631144.
What is your shipping policy? - Our shipping policy may vary depending on your location and the hamper you choose. Please refer to our shipping information on the website for details.
Can I track my order? - Yes, you will receive a tracking number once your order is shipped. You can use this number to track the delivery status on our website or the courier's website.
What is your return policy? - We have a return policy in place for damaged or incorrect items. Please refer to our return policy on the website for detailed information.
Are there any discounts or promotions available? - We often have special promotions and discounts. Be sure to check our website and subscribe to our newsletter to stay updated on the latest offers.
Can I bulk order hampers for corporate gifting? - Yes, we offer corporate gifting services and can accommodate bulk orders. Please contact our corporate gifting team for personalised assistance.
Do you offer gift wrapping or additional packaging options? - Our hampers come beautifully packaged, but we also offer additional gift wrapping services for a more personalized touch.
How far in advance should I place my order for timely delivery? - It's recommended to place your order at least a few days in advance, especially during peak holiday seasons. This ensures timely delivery.
Are the products in the hampers sourced locally or internationally? - We source products from a combination of local and international suppliers to offer a diverse selection of exceptional-quality items.
How can I contact your customer support team for further assistance? - You can reach our customer support team through the contact information provided on our website, including email info@impandmaker.co.uk, phone on 01205 631144, or live chat for immediate assistance.
